For those of you wondering how my poor sewing machine is faring, the news was indeed bad: She needs a new motherboard. And of course the part has to be ordered, which means my machine is out of commission for about a week. Blurg.
Complicating matters is the fact that the dealer I bought my machine from closed a few months after my purchase and is long gone. Labor is only covered under the warranty when the work is done by the original dealer. If your dealer no longer exists, that's just too bad for you. Double blurg.
The Sewing Machine Shop in Sheboygan Falls, Wisconsin, is not only fixing my machine, he also pulled some strings with Janome to get it fully covered under the warranty, so I don't have to pay a cent. And he gave me a free Horizon 6600 loaner machine to use while my 7700 is down! With the class that I'm teaching and various sewing deadlines coming up, I couldn't afford to be without a machine for a whole week, so he has really, really come through for me. And all this when I didn't even buy from him originally. I'm only sorry I wasn't aware of his awesomeness when I made my purchase!
I don't think there are enough good customer service people in the world. So I thought what Darryl is doing for me was well worth a post. If you're in the market for a Janome in southeastern Wisconsin, please go visit Darryl at The Sewing Machine Shop. Sheboygan Falls is about an hour north of Milwaukee.
Il Ritrovo. They serve certified authentic Neopolitan pizza! Yum! Except now I'm worried that my husband might start sabotaging my machine just so we'll have excuses to go back. : )